Frequently asked questions

Do you have any requests on our platform? Are you taking the first steps?

Dropshipping is a business model that consists of the opportunity dedicated to those who own an e-commerce site, to sell products they do not materially own, through a third party supplier, who holds the inventory and carries out shipments on his behalf.
The supplier will offer the products at wholesale price, while the e-commerce owner will be able to establish the exit price of the product on his shop.

Sign up for FREE to the MisterDrop Site and enter with your credentials, you will have access to all the services

Log in to app.misterdrop.com and register with your data; confirm your email and then log into your new account.

The page you will see is your user dashboard. Click on the '+ Add Shop' section and select the icon related to the brand of your e-commerce platform.

Warning: it is not necessary to enter https or www, only the domain name.

Click the Connect button and you will be redirected to the page to download the app, then click Install.

Our service is completely FREE. It does not involve any activation cost, nor use, nor any penalty in the event of termination of the service. By simply registering, you can access ALL our services and have a dedicated Store Manager at your disposal, able to accompany you in every step.

In the 'PRODUCTS' section you can find the 'Catalog' submenu, where you can view over 15,000 items with immediate availability; on the page you can select the categories of your interest and the price range for a more immediate search.

In the PRODUCTS section, in the 'MY PRODUCTS' submenu you will have the set of all MisterDrop products that you have selected and connected to your e-shop, for a complete and precise view.

The easiest way is to connect your e-shop to our systems; in this way, selecting the articles of your interest, images and texts will automatically be transferred to your site. Our advice is to personalize the texts as much as possible to enhance your style and to be rewarded by Google indexing. If, on the other hand, you have not connected your e-shop, you can simply copy-paste the product information.

As soon as you register, you will be assisted by a Store Manager who will take care of explaining the service to you in the best way and if you need it, he will be able to advise you on news and bestsellers, he will help you in the selection of products and in the definition of your commercial strategy.

Send an email to help@misterdrop.com asking to be contacted by your Store Manager. With him you can solve any problems, dispel doubts and plan the development of your business.

In the products section you will find a dedicated sub-menu: 'Request products'.
Fill out the form in its entirety and insert the images of the product you are looking for or the URL of the site where you saw it. Within 48/72 working hours, our Research & Development team will send you a reply email complete with photographic documentation and data sheet.

Absolutely Yes immediately. At each variation of products (price increase or lack of availability), you will receive an email with all the details regarding the MisterDrop products you have selected.

Product customization is subject to a minimum quantity of pieces ordered (MOQ). If you are interested in a bulk purchase, select the product of your interest, and click on the button 'Your brand on products'; fill out the form in its entirety and attach the image of your brand. Within 48 hours our staff will send you a reply email complete with photographic documentation and data sheet.

You decide how to pay, using the largest and best high-tech and security services that MisterDrop has selected: Paypal, Stripe, Credit Card, Bank Transfer, Bitcoin

On the website you will find a dedicated section 'ORDERS' where you can find all the orders 'awaiting payment', 'completed' and 'canceled'. In this section you can proceed to the payment of your customers' orders, start the purchase process and the consequent shipment and obtain the tracking number. If you have integrated your e-shop with our systems, this information will be automatically transferred to your page, otherwise you will have to communicate your tracking number to your customer.

No, it is not a mandatory field. You can also use your tax code!

The MisterDrop service is completely free and does not provide for any purchase obligation after registration, nor penalties at the time of disposal.

You will pay the costs to us, but the shipping costs are usually paid by the final buyer. It will be up to you, based on your commercial strategy, whether to add them totally to the sale price and indicate to your customer that you are shipping for free, or to have a more competitive price and to show in clear the shipping costs that he will have to pay; you still have one last option which is to use both solutions, incorporating only a part of it in the sale price. In any case, your dedicated Store Manager will advise you on the right strategy for you.

Virtual Warehouse is the service that allows you to purchase a minimum quantity batch of the product of your interest to optimize its cost, without however having a warehouse available where you can receive the goods in bulk. MisterDrop will be your warehouse, we will store the goods for you in our warehouses in China, Europe and Russia; we will take care of all customs procedures and deliver as always to your customers piece by piece. You will always have the situation updated in real time regarding your stock with us.

The Dashboard is your control panel for your MisterDrop sales. Here you can view all the available products in our catalog, product news and bestsellers. In the dedicated sections, you can see all the MisterDrop items present in your e-shop; view your sales statistics, send requests for customized products or quotes for bulk purchases; monitor the orders received and the tracking of your shipments. In short, check every movement of your e-commerce linked to MisterDrop.

With MisterDrop there is no limit to your earnings. You will purchase the products at competitive prices and you will be able to decide with the support of your dedicated Store Manager and according to your commercial and marketing logic, the selling price of your products.

To monitor the shipment phases of the parcel through tracking you can use this simple online tool
www.17track.net

Normally the tracking code is sent within 4/5 working days from the order receipt date

12 months warranty for the product that presents conformity defects and / or malfunctions not found at the time of purchase, provided that the product itself is used correctly and with due diligence, i.e. in compliance with its destination and as provided in any documentation technique, with compliance with the various operating standards indicated therein.

Full refund for each of these cases:

  1. DELAYED ORDERS with more than 40 days (from the payment date to MisterDrop.com);
  1. ORDERS NOT Compliant;
    • For electronic products, the dropshipper must report within 7 days of receiving the B2C customer product by email. - customer@misterdrop.com -
    • For missing parts, Misterdrop.com agrees to send only the missing components and does not accept full refund.
  1. Damaged ORDERS;
    • we will make a full replacement / refund only in these cases:
    • For ordinary products the dropshipper must report within 3 days of receiving the product on the customer side (B2C)
    • For electronic products the dropshipper must report within 7 days of receiving the product on the customer side (B2C)

It is necessary to provide MisterDrop.com (damaged or non-compliant orders)

  • Documentation of the "dispute" between you and your customer by mail - customer@misterdrop.com -
  • Official screen shot of your B2C customer complaint and documentation of the refund with all the necessary information (TN, order date; and all shipping information related to the order)
  • It may be necessary to return the non-functioning product to our warehouses if our refund management team deems it appropriate.

MisterDrop.com will not accept any refund request for the following reasons

  • B2C customers don't like the product you sell
  • B2C customer ordered you wrong items
  • The shipping address you provide is incorrect or incomplete
  • In case of defects, you will have to send us the details of what your Customer requires and send an email to customer@misterdrop.com to organize the repair / replacement or refund.
Country
Shipping Time
Afghanistan
7-20 working days
Algeria
7-20 working days
Andorra
7-20 working days
Angola
7-20 working days
Anguilla island
7-20 working days
Antigua and barbuda.
7-20 working days
Argentina
7-20 working days
Armenia
7-20 working days
Aruba
7-20 working days
Australia
5-15 working days
Austria
8-15 working days
Azerbaijan
7-20 working days
Bahrain
7-20 working days
Bangladesh
7-20 working days
Barbados
7-20 working days
Belarus
7-20 working days
Belgium
8-15 working days
Belize
7-20 working days
Benin
7-20 working days
Bermuda islands
7-20 working days
Bhutan
7-20 working days
Bolivia
7-20 working days
Bosnia and herzegovina.
7-20 working days
Botswana
7-20 working days
Brazil
30 working days
Brazil
7-20 working days
Brunei
7-20 working days
Bulgaria
6-30 days
Burkinafaso
7-20 working days
Burundi
7-20 working days
Cambodia
7-20 working days
Canada
10-30 working days
Cape Verde
7-20 working days
Cayman Islands
7-20 working days
Chad
7-20 working days
Chile
10-30 working days
Colombia
7-20 working days
Costa rica
7-20 working days
Croatia
4-25 working days
Cuba
7-20 working days
Cyprus
8-15 working days
Czech Rep.
7-20 working days
Denmark
4-25 working days
Djibouti
7-20 working days
Dominican Republic
7-20 working days
East timor
7-20 working days
Ecuador
7-20 working days
Egypt
7-20 working days
El Salvador
7-20 working days
Equatorial guinea.
7-20 working days
Eritre
7-20 working days
Estonia
4-25 working days
Ethiopia
7-20 working days
Falkland islands
7-20 working days
Faroe islands (Dan)
7-20 working days
Fiji
7-20 working days
Finland
4-25 working days
France
8-12 working days
French Guiana.
7-20 working days
French Polynesia.
7-20 working days
Gabon
7-20 working days
Georgia
7-20 working days
Germany
8-14 working days
Ghana
7-20 working days
Gibraltar
7-20 working days
Greece
6-12 working days
Greenland
7-20 working days
Grenada
7-20 working days
Guadeloupe island
7-20 working days
Guinea
7-20 working days
Guyana
7-20 working days
Honduras
7-20 working days
HunGary
4-25 working days
Iceland
7-20 working days
In Haiti,
7-20 working days
In Tanzania,
7-20 working days
In Zambia,
7-20 working days
India
7-20 working days
Indonesia
7-20 working days
Iran
7-20 working days
Iraq
7-20 working days
Ireland
4-25 working days
Israel
4-25 working days
Italy
8-14 working days
Ivory Coast
7-20 working days
Jamaica
7-20 working days
Japan
5-15 working days
Jordan
7-20 working days
Kazakhstan
7-20 working days
Kenya
7-20 working days
Kiribati
7-20 working days
Korea
7-20 working days
Kuwait
7-20 working days
Kyrgyzstan
7-20 working days
Laos
7-20 working days
Latvia
7-20 working days
Lebanon
7-20 working days
lesotho
7-20 working days
Liberia
7-20 working days
Libya
7-20 working days
Liechtenstein.
7-20 working days
Lithuania
4-25 working days
Luxembourg
7-20 working days
Macedonia
7-20 working days
Madagascar
7-20 working days
Maglione
7-20 working days
Malawi
7-20 working days
Malaysia
5-15 working days
Mali
7-20 working days
Malta
4-25 working days
Mariana islands.
7-20 working days
Marshall islands.
7-20 working days
Martinique
7-20 working days
Mauritania.
7-20 working days
Mauritius
7-20 working days
Mexico
10-30 working days
Moldova
7-20 working days
Monaco
7-20 working days
Mongolia
7-20 working days
Morocco
7-20 working days
Mozambique
7-20 working days
Myanmar
7-20 working days
Namibia
7-20 working days
Nauru
7-20 working days
Nepal
7-20 working days
Netherlands
8-15 working days
Netherlands Antilles.
7-20 working days
New Caledonia
7-20 working days
New Zealand
7-20 working days
Nicaragua
7-20 working days
Niger
7-20 working days
Nigeria
7-20 working days
Norfolk island (Australia)
7-20 working days
North Korea
7-20 working days
Norway
6-30 days
Oman
7-20 working days
Pakistan
7-20 working days
Panama
7-20 working days
Papua New Guinea
7-20 working days
Paraguay
7-20 working days
Peru
7-20 working days
Philippines
7-20 working days
Poland
8-15 working days
Portugal
4-25 working days
Qatar
7-20 working days
Reunion island
7-20 working days
Romania
6-30 days
Russia
4-25 working days
Rwanda
7-20 working days
Saint Christopher and nevis.
7-20 working days
Saint Pierre island and miquelon.
7-20 working days
Saint Vincent island
7-20 working days
SAN marino
7-20 working days
SAO tome and principe.
7-20 working days
Saudi Arabia
7-20 working days
Senegal
7-20 working days
Serbia (Rep.)
7-20 working days
Sierra leone
7-20 working days
Singapore
7-20 working days
Slovakia
4-25 working days
Slovenia
4-25 working days
Somalia
7-20 working days
South Africa
7-20 working days
Spain
8-14 working days
Sri Lanka
7-20 working days
St. Lucia
7-20 working days
Sudan
7-20 working days
Suriname
7-20 working days
Swaziland
7-20 working days
Sweden
8-15 working days
Switzerland
4-25 working days
Tajikistan
7-20 working days
Thailand
5-15 working days
The Bahamas
7-20 working days
The central African
7-20 working days
The Christmas island
7-20 working days
The commonwealth of dominica
7-20 working days
The comoros
7-20 working days
The Gambia
7-20 working days
The maldives
7-20 working days
The seychelles
7-20 working days
The Vatican
7-20 working days
The western Sahara
7-20 working days
Togo
7-20 working days
Tonga
7-20 working days
Trinidad and Tobago.
7-20 working days
Tunisia
7-20 working days
Turkey
4-25 working days
turkmenistan
7-20 working days
Turks and caicos islands
7-20 working days
Tuvalu
7-20 working days
Uganda
7-20 working days
Ukraine
4-25 working days
United Arab Emirates
7-20 working days
United Kingdom
6-12 working days
United States of America
8-14 working days
Uruguay
7-20 working days
Uzbekistan
7-20 working days
Vanuatu
7-20 working days
Varys and the Fuji islands
7-20 working days
Venezuela
7-20 working days
Vietnam
5-15 working days
Virgin islands
7-20 working days
Virgin islands (United States)
7-20 working days
Western Samoa
7-20 working days
Western Samoa
7-20 working days
Zimbabwe
7-20 working days