Sales conditions

For the purchase of the Products, the Customer will have to register in advance by entering the general information in the appropriate Misterdrop.com form following the instructions on the page.

If your site was developed using the Shopify platform, Magento, WooCommerce or sell directly on the Marketplace (Amazon, eBay, AliExpress) enter during registration all the info that the system asks you for the real-time connection of our platform with your site. In case you have problems, contact your Store Manager, he will help you find alternative solutions.

The customer must view the conditions of sale and service before proceeding with the sale operations.

Once your site is connected to MisterDrop.com, the system will automatically receive orders from your customers.

Once MisterDrop.com receives your order, simply authorize the payment to activate the shipment.

With the payment of the order, the conditions of sale and the additional information contained on the site will be considered fully known and accepted.

MisterDrop will automatically send you the shipment tracking so that you and your customer can monitor it daily.

All prices are in Euros and include all applicable taxes.

The prices of the Goods do not include shipping costs, which shall however be shown to the Client in the purchase summary.

The price of the Goods shall be the one shown on the website at the time of purchase. Therefore, no increases or decreases in the price shall be valid, even with respect to promotional sales held previously or subsequently to the purchase order.

Credit cards The Client shall provide the requested data, which will be managed directly by Paypall. All information shall be encrypted using encryption systems preventing third parties from accessing it.

Standard Paypal, the Customer will be given access to the safe PayPal website. He can enter his account in order to make the payment that will immediately be processed on Paypal.

Bitcoin, the Customer will be given access to the Chainside.net enter his account in order to make the payment that will immediately be processed.

12 months warranty for the product that presents conformity defects and / or malfunctions not found at the time of purchase, provided that the product itself is used correctly and with due diligence, i.e. in compliance with its destination and as provided in any documentation technique, with compliance with the various operating standards indicated therein.

Full refund for each of these cases:

  1. DELAYED ORDERS with more than 40 days (from the payment date to MisterDrop.com);
  1. ORDERS NOT Compliant;
    • For electronic products, the dropshipper must report within 7 days of receiving the B2C customer product by email. - customer@misterdrop.com -
    • For missing parts, Misterdrop.com agrees to send only the missing components and does not accept full refund.
  1. Damaged ORDERS;
    • we will make a full replacement / refund only in these cases:
    • For ordinary products the dropshipper must report within 3 days of receiving the product on the customer side (B2C)
    • For electronic products the dropshipper must report within 7 days of receiving the product on the customer side (B2C)

It is necessary to provide MisterDrop.com (damaged or non-compliant orders)

  • Documentation of the "dispute" between you and your customer by mail - customer@misterdrop.com -
  • Official screen shot of your B2C customer complaint and documentation of the refund with all the necessary information (TN, order date; and all shipping information related to the order)
  • It may be necessary to return the non-functioning product to our warehouses if our refund management team deems it appropriate.

MisterDrop.com will not accept any refund request for the following reasons

  • B2C customers don't like the product you sell
  • B2C customer ordered you wrong items
  • The shipping address you provide is incorrect or incomplete
  • In case of defects, you will have to send us the details of what your Customer requires and send an email to customer@misterdrop.com to organize the repair / replacement or refund.

Aliboox srl with registered office in Viale Sarca 336, 20126 Milan, Italy, P.IVA / C.F. 11193850960 (hereinafter also the "Partner" and, together with Aliboox srl, the "Data Controllers"), in their capacity as joint Data Controllers of the processing of the personal data of users (hereinafter the "Users" who browse and exploit the services available on the www.misterdrop.com website (hereinafter the "Website" and the "Services") hereby provide the Information Notice under art. 13 of Regulation (EU) 2016/679 of 27 April 2016 (hereinafter the "Regulations" or also the "Applicable Regulations").

This Website and Services are reserved to company with Vat number 11193850960.

The Data Controllers are committed to ensuring the right to privacy and protection of personal data of its Users. For any further information related to this privacy notice, Users may contact the Data Controllers at any time, using the following methods:

  • By sending a registered letter with advice of receipt to the registered office of the Data Controller in viale Sarca 336, Ed. 16, 20126 Milan;
  • By sending an email to the address customer@misterdrop.com

1. Purpose of the processing
The personal data of Users shall be processed lawfully by Aliboox srl pursuant to art. 6 of the Regulation for the following processing purposes:

a) contractual obligations and provision of the Services, to allow browsing of the Website or to implement the Conditions of Use of the Website, which are duly accepted by the User during the Website registration process and/or during the use of the Services and to fulfil specific User requests. The User data collected by Aliboox srl for the aforementioned purposes include: their name, surname, residence/domicile province, email address, telephone number and any personal information of the User that may be voluntarily published. Unless the User grants Aliboox srl specific and optional consent to the processing of his/her data for further purposes, the User's personal data shall be used by Aliboox srl for the sole purpose of asserting the identity of the User (also by validation of the email address), hence avoiding possible scams or abusive conduct, and for contacting the User for service reasons only (e.g. sending notifications concerning the Services). Notwithstanding the provisions elsewhere in this privacy notice, under no circumstances shall Aliboox srl allow access to the personal data of the Users by other Users and/or third parties.
b) administrative-accounting purposes, or to carry out activities of an organisational, administrative, financial and accounting nature, such as internal organisational activities and functional activities required to fulfil contractual and pre-contractual obligations;
c) legal obligations, i.e. to comply with obligations imposed by a law, authority, regulation or Community legislation.

2. Other purposes of the processing: marketing (sending of advertising material, direct sales and commercial communication)
With the free and optional consent of the User, some personal data of the User (i.e. name, surname, email, telephone number) may be processed by the Partner also for marketing purposes (sending advertising material, direct sales and commercial communication), i.e. so that the Partner can contact the User by email, telephone (fixed and/or mobile, with automated calls or call communication systems with and/or without the intervention of an operator) and/or SMS and/or MMS to propose to the User the purchase of products and/or services offered by the Partner and/or by third parties, to present offers, promotions and sales opportunities.

The User can also easily object to receiving further promotional communications by email by clicking on the appropriate link for the withdrawal of consent, which is provided in each email containing the communications. After withdrawing consent, the User shall receive an email from the Partner confirming the withdrawal of consent. If the User intends to withdraw his consent to the sending of promotional communications by telephone, however continuing to receive promotional communications via email, or vice versa.

The Partner hereby declares that, after exercising the right to withdraw consent pursuant to the sending of promotional communications via email, it is possible that, for technical and operational reasons (e.g. formation of contact lists already completed shortly before receipt by the Partner of the opposition request) the User will continue to receive some further promotional messages. Should the User continue to receive promotional messages after 24 hours have elapsed from the moment the consent was withdrawn.

3. Data processing procedures and retention times
The Data Controllers shall process the personal data of Users using manual and electronic instruments, with logics which are strictly related to the aforementioned purposes, in a way which guarantees the security and confidentiality of such data.

The personal data of the Users shall be retained for the time strictly necessary to carry out the primary purposes described in paragraph 1 above, or however as necessary for the protection in civil law of the interests of both the Users and Aliboox srl.

4. Disclosure and dissemination of data
The personal data of the Users may be disclosed to the employees and/or collaborators of the Data Controllers in charge of managing the Website and all aspects of the delivery of Services. Such subjects, who have been duly informed by the Data Controllers under art. 29 of the Regulation, will process the User's data exclusively for the purposes indicated in this privacy notice and in compliance with the provisions of the Applicable Regulations.

The personal data of Users may also be disclosed to third parties who may process personal data on behalf of the Data Controllers as "External Data Processors", such as, for example, IT and logistic service providers functional to the operations of the Website and/or the Services, outsourcing or cloud computing service providers, professionals and consultants.

Users have the right to obtain a list of any data processors appointed respectively by each Data Controller, submitting a request to the relative Data Controller .

Furthermore, the personal data of the Users may be disclosed by Aliboox srl, to the extent where the same is necessary and essential in order to execute the contractual obligations, to third parties who are independent data controllers, such as providers of payment services and logistics services necessary for delivery of the goods sold through the Website. These autonomous Data Controllers shall process the User's data exclusively for the purpose of fulfilling the processing of the orders relating to the Services in a correct manner.

5. Rights of Data Subjects
Users may exercise their rights granted by the Applicable Regulations by contacting the Data Controllers in the following ways:

• By sending a registered letter with advice of receipt to the registered office of the Data Controllers - for Aliboox srl: Milan (MI) Viale Sarca, 336 Post Code 20126
• By sending an email to the address below - per Aliboox srl: customer@aliboox.it

Aliboox srl shall proceed to comply with the requests of Users relating to the processing referred to in paragraph 1, while the Partner shall proceed to comply with the requests of Users .

In accordance with the Applicable Regulations, the Data Controller hereby declares that Users are entitled to obtain information

(i) on the origin of the personal data;
(ii) the purpose and processing methods;
(iii) the logic used in the case where the data is processed using electronic equipment;
(iv) the personal data of the Data Controller and data processors;
(v) the persons in charge and the subjects or categories of subjects to whom the personal data may be disclosed or who may become aware of such data.

Users are always entitled to obtain:

a) access, updating, rectification or, where interested therein, integration of the data;
b) erasure, anonymisation or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.

Furthermore, Users have:

a) the right to withdraw consent at any time, if the processing is based on their consent;
b) (where applicable) the right to data portability (right to receive all personal data concerning them in a structured format, commonly used and readable by automatic devices), the right to request restriction of processing of personal data and the right to be forgotten;
c) the right to object:

i) in whole or in part, for legitimate reasons, to the processing of personal data, despite them being relevant to the purpose of the collection;
ii) in whole or in part oppose the processing of your personal data for the distribution of advertising materials or direct sales or for market research or business communication;
iii) where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to the processing of personal data concerning him or her for such marketing, which includes profiling to the extent that it is related to such direct marketing.

d) if they believe that the processing that concerns them violates the Regulation, the right to lodge a complaint with a Supervisory Authority (in the Member State in which they usually reside, in the one in which they work or in the one in which the alleged violation has occurred). The Italian Supervisory Authority is the Data Protection Supervisor, with headquarters in Piazza Venezia no.11, 00187 - Rome (https://www.garanteprivacy.it/).

The Data Controllers are not responsible for updating all the links that can be viewed in this Information Notice, therefore whenever a link is not functional and/or updated, Users hereby acknowledge and accept that they must always refer to the document and/or section of the websites referred to by this link.

In accordance with the provisions of the Guarantor for the Protection of Personal Data (hereafter the "GUARANTOR") issued on 8 May 2014 entitled Identification of the simplified procedures for the Information Note and the obtaining of consent for the use of cookies (hereinafter the "COOKIE LAW") Aliboox S.r.l. with registered office in Viale Sarca 336 20126 Milan, Italy, tax code, VAT number and Milan Business Register number  11193850960, ("ALIBOOX") in capacity as joint Data Controllers (hereafter, jointly, the "Joint Data Controllers") intend to inform users as follows. This document is an integral part of the Information Note on the Processing of Personal Data, available at the following link: Privacy. The internet website www.misterdrop.com (hereafter "SITE") uses cookies to improve your browsing experience. Cookies are made of pieces of codes installed inside the browser assisting the Owner in supplying a service according to the purposes established. Some of these purposes could need User assent.
    • Technical and statistical cookies Technical Cookies are especially made for activities linked to the operation of this website. Technical Cooides used by the Owner may be sorted into the following categories:
      • Navigation Cookies, through which navigation favourites can be saved and User navigation experience improved;
      • Analytic Cookies, through which statistical information can be acquired in relation to User navigation modes. Such information are treated in aggregated and anonymous form; 
      • ShinyStat’s Analytics Cookies:: ShinyStat’s Analytics Cookies are used on this Website in order to collect statistical and aggregate information, about the number of users accessing the Site and how they visit the Site itself. They are analytics, permanent and anonymous cookies and are therefore installed through the Site without the Visitor's prior consent. - ShinyStat™ Cookie Policy: https://www.shinystat.com/en/informativa_privacy_generale.html - Opt-Out: https://www.shinystat.com/en/opt-out.html You are free to block the installation of analytics cookies in any moment whatsoever and this will not compromise in any manner whatsoever the possibility to visit the Website and benefit of its contents. For those who exercise the opt-out option, Triboo Data Analytics will not collect any statistical data through its systems. 
      • Functionality Cookies, also of third parties, used to enable special functions of this site and needed in order to supply or improving the service. For the installation and use of such Cookies, User assent is not needed.
 
    • Other kind of Cookies or third tools that could make use Some of the services hereby shown gather statistical information in aggregated form and may not require User assent or may be managed directly by the Owner – depending on the conditions – without the aid of third parties. 
      • Interaction with social networks and outer platforms
      • Advertising
      • Registration and authentication
      • Statistics
      • ShinyStat’s Profiling Cookies:: Through the site, Triboo Data Analytics installs so-called Profiling Cookies as a third party to assign a probabilistic value of belonging to socio-demographic clusters in order to provide the site owner with data about the composition of the audience for purposes related to the optimization of content and advertising. - ShinyStat™ Cookie Policy: https://www.shinystat.com/en/informativa_privacy_generale.html - Opt-Out: https://www.shinystat.com/en/opt-out.html For visitors who exercise the opt-out option, Triboo Data Analytics will not collect any statistical data through its systems.
These cookies, along with the purposes for which the same are used outside the Site, fall under the direct and exclusive responsibility of the third part that installs them on the users' terminals and are used to display advertising media to the user that may be of interest to the same (as in the case of third party cookies used for marketing/retargeting strategies). In this respect, please be advised that Aliboox has no role in the processing of the data collected by this type of cookie, given their status as mere technical intermediaries. 
    • Minor use Users declare they are adults according to applicable law. Minors may use this website when assisted by a parent or tutor only. 
 
    • How may I manage Cookies in my browser? In addition to which stated in this document, the User can handle Cookies favourites directly inside the browser and prevent – for instance – any third party from installing some. Through Cookie favourites it is also possible to delete Cookies that where installed in the past, and so for the Cookie in which Cookie installation assent from this site was saved. It is also important to note that when disabling all Cookies, correct functioning of the site may be compromised. Information on how to manage Cookies in your browser can be found at the following links: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Windows Explorer. Being that the installation of Cookies and other tracking systems made by third parties through services used in this website cannot be controlled by the Owner, every clue to Cookies and other tracking systems installed by third parties must be considered as indicative. For more information, please consult the privacy policy of possible third services in this document. Given the clear complexity of identification of technology based Cookies and their integration with web functioning, the User is encouraged to contact the Owner for any further information about Cookie usage – also by third parties – made through this site. 
  DATA SUBJECT RIGHTS The identification data of the joint Data Controllers processing user data is provided at the beginning of this information notice. The updated list of the Chief Processors appointed by the same is available at the headquarters of the joint Data Controllers. Those wishing to view the list can send a request for a complete copy to the following email address customer@misterdrop.com In relation to the Site, please be advised in particular that: a) the data is collected for the sole purposes stated in this Cookie Policy or the Privacy Policy, which is considered an essential and integral part of the same; b) data is processed using electronic means, in accordance with the requirements of Legislative Decree no. 196/2003, the Italian “Personal Data Protection Code” (the “CODE”) and the Guarantor; c) the use of technical cookies, as stated above, does not require the prior consent of users as they are essential in order to allow them to browse the Site and ensure it functions correctly; d) if the technical cookies are removed by the browser settings, it may be completely or partially impossible to navigate the websites; e) the collected data can only be communicated to the subjects who act on behalf of the joint Data Controllers as the Chief Processors or Designated Officers for the analogous or otherwise related purposes to those described above. f) users are entitled to exercise the rights granted by art. 7 of the Code (as provided below for the sake of clarity), at any moment in time and without any formality, by contacting the joint Data Controllers: by email to customer@misterdrop.com  or by post to the headquarters of Aliboox, Viale Sarca 336, 20126 Milan. 

For information or clarifications on the conditions of sale and products, the customer can use the contact form at this link or send an e-mail to customer@misterdrop.com.